For any questions relating to an order placed, for more information on the items on sale or for clarification on shipments and returns, please fill out the form below, we will reply as soon as possible.
Orders can be paid by credit card, Postepay, Paypal or by bank transfer.
If you choose to pay with this method you will be directed to the PayPal site. If you already have a PayPal account, identify yourself with your email address and password and confirm the payment. If you don't have a PayPal account, you can proceed with a guest account or create one. The payment will be registered within a few minutes and your order will be processed immediately. Before proceeding with the payment you will be asked to accept the "Terms and conditions" section of PayPal.
You can use your Mastercard, Visa, Postepay, American Express, Discover and Diners Club credit cards and all major credit and prepaid cards.
Your card details are processed through the SSL security system.
Thanks to this security standard you can place your orders in complete safety.
If you choose this payment method, once the order is completed you will receive a confirmation email with our bank details. After confirming the order, we reserve the items for 5 days and once payment is received, we will arrange for shipment. It can take up to 5 business days for your payment to be registered in our systems. The costs for the transfer vary depending on the bank. For a correct registration of the payment, it is necessary to insert the order number in the reason for the transfer.
Where is my order?
After completing your order it will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email with the tracking number.
Don't worry if the tracking link is disabled or incorrect, it will activate within 24 hours and you will be able to view the delivery date.
Always check this link from which you can check delivery attempts that have already taken place and any courier problems in identifying your address.
We remind you that couriers do not deliver by appointment and there is no telephone contact. For this reason, we recommend that you always keep an eye on the tracking of your shipment.
For orders starting from € 80.00 shipping is free.
For those whose amount is less than € 80.00, the shipping cost is € 4.90 in Italy and € 9.90 outside Italy.
If you need your package to be delivered faster you can choose express delivery for € 7.90 in Italy and € 12.90 outside Italy.
Standard shipping: 3-5 business days.
Express shipping: 1-2 business days.
You can return the goods within 14 days from the delivery date.
When we receive your return in stock we will send you a confirmation email.
Did you pay by credit card?
In this case, the refund will take place on the same card or on the associated current account.
Have you paid with Paypal?
You will receive the amount for the returned items on the same Paypal account.
Have you made an advance payment by bank transfer?
The refund will be made to the same current account.